PBMares, a top 100 accounting and business consulting firm, has won the 2023 Best of Accounting Award for providing superior service to their clients. ClearlyRated’s Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on client ratings. On average, clients of 2023 Best of Accounting winners are more than 70% likely to be satisfied than those who work with non-winning firms. The firm received this award based on achieving the following metrics:
- PBMares received satisfaction scores of 9 or 10 out of 10 from 85.3% of their clients, significantly higher than the industry’s average of 56% in 2023.
- PBMares received a Net Promoter Score® of 81.1%, significantly higher than the industry’s average of 41% in 2023.
For reference, global Net Promoter Score (NPS) standards classify 50% NPS as excellent and 70% NPS as world-class.
“Building and maintaining strong relationships with our clients is our top priority. We are committed to providing best in class client experience and this recognition shows that through our team’s hard work, we are accomplishing that,” said Harvey Johnson, Partner and CEO of PBMares.
“I am pleased to introduce the 2023 Best of Accounting winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
About PBMares LLP
PBMares is a Certified Public Accounting and consulting firm focused on serving the audit, tax, accounting and consulting needs of companies and individuals. Founded in 1963, the firm serves clients across the United States from 12 offices located in Virginia, Northern Virginia, Maryland, and North Carolina. PBMares represents companies ranging from closely-held private businesses to leading non-profits to Fortune 500 multinationals. PBMares has industry practices specializing in construction, financial institutions, government contracting, healthcare, hospitality, insurance, manufacturing, not-for-profit, real estate, restaurant, retail, state and local government and technology sectors. Its services include cybersecurity, cloud accounting, wealth management and transaction advisory services. PBMares is an independent member of the RSM US Alliance and has been perennially ranked among the top 100 firms across the country by Accounting Today, Inside Public Accounting, and Forbes.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.